County Government Retirees

Welcome to the Loudoun County Retiree Information Center, where you can obtain information about your benefits, wellness and related issues.

Plan Year 2021 Resources

Annual Creditable Coverage Notice

The annual Creditable Coverage Disclosure Notice (PDF) is being provided as part of the annual notice to retirees and their dependents who are eligible for Medicare. This notice is important because Medicare beneficiaries who are not covered by creditable prescription drug coverage and do not enroll in Medicare Part D when first eligible will likely pay higher premiums if they enroll at a later date. Please note this notice is for information purposes only. Retirees and their eligible dependents who are Medicare eligible and enrolled on the county’s health plan are not impacted by the late enrollment penalty enforced by Social Security Administration for Center for Medicare Services for Medicare Part D coverage.

Updates to Cigna's Virtual Medical Care Services

Pre-65 Retirees

For Pre-65 Retirees, access to Cigna’s Virtual Care services is available via phone or video 24/7/365 days of the year including holidays and weekends. Effective January 1, 2021, American Well (AmWell) will no longer be included in Cigna’s virtual care network.

  • Use when you also need to limit exposure to the public and for reserving emergency rooms for true emergencies.
  • Use in place of seeing a physician in-person for minor medical conditions and costs less than emergency room or urgent care visits.
  • All virtual care visits are with board-certified physicians.
  • You can have a prescription sent directly to your local pharmacy, if appropriate, as well handle short-term refills of existing prescriptions.

Register for Cigna’s Virtual Care Networks 

  1. Register directly online:
  2. Register through
    • Log in to
    • Locate the “Talk to a doctor or nurse 24/7” callout and click “Connect Now.”

Information needed to register

  • The retiree or covered dependent must provide their name, gender, date of birth, email and Cigna ID# to register and create an account. 
  • Medical history including drug allergies and a form of payment (such as a credit card). For individuals enrolled in the OAP or POS plans, an office visit copay will be charged at time of visit.
  • For individuals enrolled in the HRA plan, the discounted cost of the visit will be excluded from the deductible during the Emergency Period as stated by the CARES Act until December 31, 2021.

Post 65 Retirees

Medicare pays for "virtual check-ins" for patients to connect with their doctors without going to the doctor’s office. Medicare also pays for patients to communicate with their doctors without going to the doctor’s office using online patient portals. The Medicare coinsurance and deductible would apply to these services. Cigna Medicare Surround plans will cover the remaining balance subject to the plan deductible, coinsurance and out-of-pocket maximum.


An Ounce of Prevention

Care When You Need It

Contact Information

Please contact the Loudoun County Benefits Office through email or by calling the Benefits Help Line: 703-777-0517.

Retiree e-Newsletter 

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