Paratransit and On-Demand Bus Service

Paratransit Bus Service

Complementary paratransit bus services are provided in Loudoun County during the same days and hours as the local fixed routes. Paratransit bus service is an ADA-accessible, curb to curb bus service that picks up and drops off within 3/4 of a mile of an existing Loudoun County or Purcellville Connector local fixed route. The Purcellville Connector is operated privately by Virginia Regional Transit (VRT).

Passengers usually ride with others who are traveling in the same general direction, and drivers often stop to pick up or drop off other passengers on route. All paratransit rides must be scheduled ahead of time.

Customer Information Regarding COVID-19

View information about Loudoun County Transit’s response to the COVID-19 pandemic, including the requirements for face coverings and physical distancing.

Schedule a Ride

All riders of paratransit bus services must be eligible as determined through an application process. Please see the Online Applications section below to apply. Once your application for service has been approved, you may schedule a ride. 

  • Loudoun County Local Fixed Route: call Loudoun County at 571-258-3464
  • Purcellville Connector Local Fixed Route: call VRT at 877-777-2708

Loudoun County Transit holidays (paratransit service does not operate) : Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day.

On-Demand Bus Service

If you are not within 3/4 mile of an existing Loudoun County or Purcellville Connector local fixed route, you may be eligible to use the On-Demand bus service. On-Demand bus service, provided by VRT, uses ADA-accessible transit buses to provide service to all areas outside of the 3/4 mile buffer of the local fixed routes. All On-Demand rides must be scheduled ahead of time.

Schedule a Ride:

All riders of the On-Demand bus service must be eligible as determined through an application process. Please see the Online Applications section below to apply. Once your application for service has been approved, you may schedule a ride.

  • To reserve an On-Demand ride, call VRT at 540-338-1610

Paratransit and On-Demand Bus Service Area Map

The Loudoun County Paratransit Bus Service Area Map (PDF) shows the Loudoun County paratransit bus service area in blue, the VRT Purcellville Connector paratransit bus service area in orange and the VRT On-Demand paratransit bus service area in pink. 

  • If you are not sure which area your trip falls into, please call 571-258-3464 for assistance.

Online Applications

Users of paratransit bus services must apply for service ahead of time. Since many trip destinations are not anticipated in advance, completing applications for both your local fixed route paratransit (Loudoun County or Purcellville Connector) and On-Demand bus services should be considered. The online process takes about 15 minutes per application. 

Loudoun County Local Fixed Route

To be approved to use Loudoun County’s local fixed route paratransit bus service, you must apply for approval through the county’s contractor, ADA Ride. 

Purcellville Connector Local Fixed Route

To apply for the Purcellville Connector local fixed route paratransit bus service, complete the VRT online form.

On-Demand Bus Service 

To apply for the On-Demand bus service, complete the VRT online form. 

Paratransit Service Eligibility

The Americans with Disabilities Act (ADA) guarantees people with disabilities the same access to public transportation as people without disabilities. All Loudoun County Transit buses are wheelchair accessible. If you are a resident with a disability in Loudoun County but are able to access a local fixed route stop, please consider using the local fixed route buses for your transit needs. Loudoun’s disabled residents who cannot access a local fixed route bus stop or are unable to use public transportation because of their disability are encouraged to use Loudoun’s paratransit services.

Paratransit eligibility is based on an individual’s functional ability to use the fixed route system; it is not based on a medical diagnosis or meeting the broader ADA definition of "disability." Simply having a disability does not make you eligible for complementary paratransit under the ADA. The ADA paratransit service is for riders whose disabilities prevent them from using fixed route bus service. To be eligible, you: 

  • Must meet the disability guidelines of the Americans with Disabilities Act
  • Cannot access the service’s fixed-route bus due to your disability
  • Must be approved to use Metro Access or file an application to be approved by ADA Ride to use Loudoun County Transit, and be approved for paratransit service

If you have a short-term disability that prevents you from accessing local buses, you can get temporary approval for paratransit services.

Loudoun County Local Buses

Loudoun County local buses are wheelchair accessible. View the video to learn more about the Loudoun County local bus system.

Contact Us

If you have a short term disability or question about any paratransit demand-response services, please call 703-771-5665 to speak to Loudoun County Transit.

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