Compliance

Loudoun County Transit follows the Federal Transit Administration’s Title VI guidelines for transit providers that operate 50 or more fixed-route vehicles in peak service and that are located in an urbanized area with a population of 200,000 or more residents. Loudoun County Transit has procedures to evaluate, prior to implementation, any and all service changes that exceed its major service change threshold, as well as all fare changes, to determine whether planned changes will have a disparate impact on the basis of race, color, or national origin, or whether low-income populations will bear a disproportionate burden of those changes.

Results of service and/or fare equity analyses are available at the following links:

Title VI Compliance Notice to the Public

Loudoun County, Virginia operates its transit programs and transit services with the conviction that no person in the U.S. shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity operated by Loudoun County Transit including the denial of meaningful access for limited English proficient (LEP) persons, in accordance with Title VI of the Civil Rights Act.

For more information on Loudoun County Transit’s civil rights program and the procedures to file a complaint, please contact our office by phone at 877-465-2287 (877-GO-LCBUS) or email transitcomments@loudoun.gov or visit our administrative office at:

Department of Transportation and Capital Infrastructure (DTCI)
101 Blue Seal Drive, Suite 102
Leesburg, VA 20175

How to File a Complaint

To file a complaint concerning your rights under Title VI, please complete the Loudoun County Transit Title VI Complaint Form (PDF) in English or en Español (formulario de queja de Título VI (PDF)) and include the following information: 

  • Full Name of person filing complaint.
  • Contact information (daytime telephone number, email address and mailing address).
  • How, when, where, and why you believe you or someone else was discriminated against.
  • Location, names, and contact information of any witnesses.

View detailed instructions and an overview of the Complaint Procedures (PDF) in English or en Español (Resumen de los procedimientos de quejas (PDF)). Other language translations are available upon request. The complaint may be filed in writing and mailed to:

Loudoun County, Virginia
Department of Transportation and Capital Infrastructure
Attention: Title VI Manager
P.O. Box 7500, MSC #64
Leesburg, VA 20177-7500

A complaint may also be filed directly with the Federal Transit Administration:

Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor-TCR
1200 New Jersey Avenue, SE
Washington, D.C. 20590