Online County Services
Loudoun County offers a number of key services online without the need to come in to county facilities.
NOTE: This page covers what’s available online or by phone. For updates on changes at physical locations, visit the department home pages.
Adult Protective Services
- To report suspected abuse, neglect, and exploitation of an adult who is 60 years or older, or 18 or older and incapacitated: call 703-777-0437 or 888-832-3858 24 hours a day, 7 days a week.
Animal Services
- Call for Dispatch: call hours are 8:00 a.m. to 6:00 p.m. Monday through Friday, and 8:30 a.m. to 5:00 p.m. Saturday and Sunday. Report a concern online.
- View animals online before coming to the shelter. We are also available to answer questions about available animals by email or phone, 703-777-0406.
Area Agency on Aging
- To receive assistance from a case manager or an aging program specialist, email us or call 703-777-0257.
Building and Development
- Submit permit and land development applications online.
- Call 703-777-0220, email the department or use Loudoun Express Request.
- All of the department’s services are provided during normal operating hours, Monday - Friday, 8:30 a.m. - 5:00 p.m.
- Schedule building code inspections by using the Web Automated Inspection Request System (WAIRS).
- Leave completed permit and land development applications at the drop box in the first floor lobby of the Government Center, 8:30 a.m. to 5:00 p.m. Or mail to: Department of Building and Development, 1 Harrison Street, SE, Leesburg, VA 20176.
- Make an appointment or get in line for in-person service.
Child Protective Services
- If a child is in immediate danger, call or text 9-1-1.
- To report suspected child abuse / neglect: call 703-771-KIDS (5437), Monday through Friday, 8:30 a.m. to 5:00 p.m.
- After hours or on the weekend, call the Virginia State Child Protective Services (CPS) Hotline at 800-552-7096 or call the Sheriff’s Office at 703-777-0445 and ask to have the on-call CPS worker paged.
Commonwealth’s Attorney
- Call the Commonwealth’s Attorney’s office at 703-777-0242.
- Call the Victim Witness program at 703-777-0417.
- Email the office.
County Attorney
- Staff are available by phone 703-777-0307 or email the office, Monday through Friday 8:30 a.m. - 5:00 p.m.
- A designated drop-off area for documents is located in the first floor lobby of the Government Center.
Economic Development
- Get the latest information on resources available to help businesses during the pandemic.
- If your job was impacted by COVID-19, see all available jobs in Loudoun County at our jobs portal.
- Contact any member of our team, or call 1-800-LOUDOUN.
Environmental Health
- Call 703-777-0234 or email the department.
- A designated drop-off area for permit applications and documents is located in the first floor lobby of the Government Center.
- Make an appointment or get in line for in-person service.
Elections and Voter Registration
Employment and Workforce Assistance
Loudoun Workforce Resource Center
- Resume critiques and coaching sessions are offered online and by phone at 703-777-0150.
- Eligibility determination for the Workforce Innovation and Opportunity Act program are offered online and by phone at 703-777-0150. WIOA helps eligible job seekers access employment, education, training, and support services.
- Job readiness workshops, LinkedIn profile reviews and mock interviews are held virtually by appointment. View the full schedule and register online. Need help deciding what’s right for you? Call 703-777-0150 and press Option 0.
- Weekly local job opportunities are online and updated each Thursday.
- Virtual job fairs allow job seekers to meet hiring staff and discover opportunities.
- View all online resources and services.
Unemployment Insurance
- For information about Unemployment Insurance benefits: visit vec.virginia.gov or apply at vaworkconnect.com or call the application center at 1-866-832-2363.
- Video: How to File Your Unemployment Claim
Family Services
- Family Services staff are available by phone or appointment only, Monday-Friday, 8:30 a.m. – 5:00 p.m. Call 703-777-0420.
- For help finding childcare, visit vachildcare.com, call 1-866-KIDS-TLC, or email.
- To apply for unemployment benefits, visit vec.virginia.gov or call 1-866-832-2363.
Fire and Rescue Services
- Request the installation or replacement of smoke alarms online or call 703-737-8093.
Health Department
- Call 703-777-0236 to make an appointment with the medical health clinic or email the department.
Housing
- For general assistance, email the housing office.
- The Affordable Dwelling Unit (ADU) Purchase and Rental Programs are still accepting applications online. Applicants can use the drop box at the housing office or mail-in documentation. Contact the ADU team at 703-737-8043, Monday-Friday, 8:30 a.m. - 5:00 p.m.
- ADU staff are conducting virtual intake sessions instead of in-person sessions. If you have been scheduled for an intake sessions, directions on how to virtually participate will be emailed to you in advance of the intake session.
- If a Housing Choice Voucher (HCV) participant family experiences any income change, contact your assigned HCV counselor.
Human Resources
- View Loudoun County job opportunities and submit job applications at loudoun.gov/jobs
- Contact Human Resources by phone, 703-777-0213, or email.
Human Services Information and Referral
- Call 703-777-0420 for Information and Referral during regular business hours, Monday through Friday, 8:30 a.m. to 5:00 p.m.
- Free language interpretation services are available.
- After hours and on the weekend: complete the online form or email the department.
- Child Care Assistance
- Employment Services
- Food Resources
- Health and Dental Care
- Housing and Homeless Services
- Legal Services
- Mental Health, Substance Abuse and Developmental Services
- Older Adult Services
- Public Benefits
- Utility Assistance
Juvenile Court Service Unit
- Call 703-777-0303.
Juvenile Detention Center
- Video visitation and phone calls are available for all parents and professionals. Call 703-771-5200.
Library Services
- Access LCPL online services.
- Call 703-777-0323: Monday-Thursday, 10 a.m.-9 p.m.; Friday-Saturday, 10 a.m.-5 p.m.; and Sunday, 1-5 p.m. to get assistance from a librarian.
Licenses and Permits
- Building or zoning permit
- Business license
- Concealed handgun permit
- Dog license
- Environmental health permit
- Fire marshal permit
- Home-based business permit
- Marriage license
- Residential parking permit
Mapping and Geographic Information
- Call 703-771-5778 or email with questions or requests.
- Download address applications and checklists and submit electronically or mail to:
Loudoun County Office of Mapping & Geographic Information
Attn: Address Coordinator
PO Box 700, Leesburg, VA 20177
- A designated drop-off area for documents is located in the first floor lobby of the Government Center.
- Find information about conservation easements in Loudoun County.
- For links to interactive maps and GIS data, visit Loudoun County GeoHub.
- Make an appointment or get in line for in-person service.
Medical and Financial Benefits (SNAP, Medicaid, and More)
- To apply for public assistance, such as Medicaid, SNAP, TANF, LTC, or Childcare Subsidy, visit commonhelp.virginia.gov or call 1-855-635-4370.
- For questions about your public assistance case, contact your Public Assistance Eligibility Worker.
- Email documents to your benefits worker.
- To get an EBT replacement card, call: 866-281-2448 or contact your public assistance eligibility worker to request a replacement.
Mental Health, Substance Abuse and Developmental Services (MHSADS)
- Same Day Access is now being offered via tele-health. Call 703-771-5155 Monday-Friday, from 9:00 a.m. to 2:00 p.m. to begin the process.
- If you are experiencing a behavioral health crisis, Emergency Services are available 24 hours daily, seven days per week at 703-777-0320.
- For general questions, email us or call 703-771-5155.
Pay Taxes
Planning and Zoning
- Call the Customer Service Center: 703-777-0246, use LEx, or email, 8:30 a.m. - 5:00 pm, Monday through Friday.
- Applicants are encouraged to submit legislative applications online.
- Pre-application conferences are being held by teleconference. Request a virtual PRAP.
- Designated drop-off and pick-up areas are located on the first floor of the Government Center for:
- Plans and application submissions
- Deliveries from FedEx, UPS, and couriers
- Make an appointment or get in line for in-person service.
Procurement
- Call 703-777-0403 or email us.
- Bids and proposals should be left in the designated drop-off area in the first floor Government Center. Last collection is at 4:00 p.m. atomic time.
Real Estate Assessment, Tax Relief and Vehicle Assessments
- Services involving property assessment are available through the Commissioner of the Revenue’s office online or call 703-777-0260
Sheriff’s Office
- Most services remain available by phone at 703-777-0629 or by email.
- Get copies of accident reports and offense report summaries by email.
- You can submit online crime reports or report by phone by calling 703-777-1021. This can be done in lieu of a deputy responding to your location for the following incidents:
- Not an emergency
- Occurred within Loudoun County
- Not a motor vehicle crash or hit-and-run
- View a detailed list of Sheriff’s Office services.
Transportation and Capital Infrastructure
- Contact DTCI for an appointment by phone, 703-777-0396, or email the department.
Veterans Services
- For information about services for veterans and family members, including immediate assistance, benefits, employment and training, contact the Loudoun County Veterans Program Coordinator at 571-258-3815 or by email.