Loudoun County Public Library (LCPL) is seeking public input for its strategic planning process. All Loudoun residents are invited to take an online survey at library.loudoun.gov/survey. The survey is a key part of the process that will help determine infrastructure needs as well as services the library will offer in the next three to five years.
“It’s crucial we get feedback that’s representative of the entire county,” said Deputy Director Mike Van Campen, who is leading the project. “We want to hear everyone’s opinion, from our most frequent customers to residents who have never set foot in one of our branches.”
With more than 2 million visitors over the past year, Loudoun County Public Library is serving more customers than ever. And while print books are still by far the library’s most popular resource, libraries are now expected to provide a wider range of services. Planning helps determine the mix and balance of both new and traditional services, community needs, and resources required to be effective.
“Our customers’ demand for time- and money-saving services, career development and technology-based education continues to grow,” added Van Campen. “That’s why over the past few years LCPL has expanded its programming and Makerspace labs as well as introduced passport and notary services. But we still want to hear more about how the library can meet the interests and needs of our diverse community.”
In addition to the online survey, LCPL is holding a retreat with Loudoun County residents Saturday, October 5, 2019, from 9:00 a.m. to 3:00 p.m. at Rust Library in Leesburg. The event will feature group discussions and exercises geared toward identifying and prioritizing the services customers most value. Space for the retreat is limited, but anyone interested in participating can email LCPL to be placed in the pool of potential attendees.
LCPL has contracted Library Strategies, a national consulting firm founded in 2006, to assist with the development of its strategic plan. The plan is expected to be completed by Jan. 1, 2020.
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