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Treasurer's Office - Online Tax Payment (eChecks)

Show All Answers

1. Is there a service fee for using the eCheck option?

No. There is no fee for using eCheck.

2. Where can I locate my Bank Routing and Bank Account Numbers on my check?

Your Bank Routing and Bank Account Numbers can be located at the bottom of your check. Your Bank Routing Number is the 9 digits between |: and |:, with your Account Number just to the right. Please do not confuse these numbers with your check number. Your check number should not be included in your submission. Please review our sample below.

3. I am paying using a business account, what is the Originator ID that needs to be provided to my bank to allow the debit?

The Originator is GB00000001.

4. What is NACHA?

National Automated Clearing House Association (NACHA) manages the development, administration, and governance of the ACH Network, the payment system that drives safe, smart, and fast Direct Deposits and Direct Payments with the capability to reach all U.S. bank and credit union accounts.

5. Do I have to confirm my account every time I make an eCheck payment?

Microbilt only validates the first use of an account number or changes to an account for an eCheck payment. This may result in being unable to process payments until an account is validated and in good standing.

6. What information is verified by Microbilt?

Microbilt verifies only the routing and account number are valid.

7. Can the payment for my taxes still not be paid by my bank even though it went through on your payment website?

Yes, payments that go through the portal successfully may be returned for various reasons (NSF, Account closed etc.) Here is a link for most common ACH return codes.

8. Why would my eCheck payment be rejected?

It could be declined by Microbilt for invalid account or routing number, or it could be declined by PayPal if you have had fraudulent activity or returned payments in the past. A payment may also be rejected if it passes all validations for the reasons above.

9. What if my eCheck bounces?

A $40 returned check fee will be added to your tax account if there are not sufficient funds in your bank account to cover the tax payment.

10. I have tax accounts from prior years, which are unpaid. How will this particular on-line payment be applied?

Virginia Law requires the Treasurer to apply the payment to the oldest delinquent account. You are still responsible for the accounts unpaid.

11. How do I know if this payment has posted to my account(s)?

At the end of this transaction, an acknowledgment screen will display. We ask that you print the acknowledgment screen with the reference number for future use.

When our office has processed your payment, we will send you an email confirmation if you provide us with your e-mail address on this form.

12. Will someone contact me if there are any questions on this online payment?

Yes. It is important that you give us your daytime telephone number for us to reach you.

13. Why do I need to have Java Script turned on or use a newer browser version?

This form and many other features of the Loudoun County website take advantage of the extra features and power of the newer browsers to enhance and provide information to you. The JavaScript in these forms checks your information to make sure that you did not mistype. This will allow the most efficient processing of your information. It also allows the form to "remember" who you are so that you do not need to enter certain information again in the future.

14. I am concerned about using my bank account on the internet. What have you done regarding security?

While you should always be aware of fraud; using eCheck on the internet is no more insecure than handing your check to a waiter at a restaurant. Loudoun County uses the SSL (Secure Socket Layer) services provided by our VipNet webserver to encrypt all its transactions. SSL is a protocol which enables encrypted, authenticated communications across the internet. In communication between web browsers and web servers mostly SSL is used, but not exclusively. SSL provides privacy, authentication, and message integrity to prevent eavesdropping, forgery, and tampering.

15. When I click on the back button to change or re-enter information only my personal information is still there. Where is the rest of my information?

This is quite common for Internet Explorer (IE) browsers, and it is due to a setting on your system. The setting forces the IE browser to not cache or save information from encrypted pages. If you want to save or cache encrypted pages you need to change the setting by opening IE, click on VIEW, then INTERNET OPTIONS and select ADVANCED from the tabs. Scroll the list down to SECURITY and make sure that the box for "Do Not Save Encrypted Pages to Disk" is UNCHECKED. Then click APPLY and all you should now be able to use the back button to correct your information easily.

16. I have a question about my tax payment, and the answer is not here. What should I do?

If you have any questions, please send an email to taxes@loudoun.gov or you can call our office at 703-777-0280.

17. I received an error while trying to process my eCheck payment and do not understand the error. The error states

“We regret to inform you that we were unable to accept your payment based on the financial information received. For questions, please contact Microbilt….”

Microbilt is a verification service for account and routing information. This error is common with typos in your account information. Please contact Microbilt at the number listed in your error message to confirm why we are unable to accept your payment. 

“We could not process your payment. Your Payment has not been received and there will be no charge to your account. Please try a different payment method.”

If this decline is received, please contact your bank, and verify the payment method being used. If they can validate the information is correct, please contact our office at 703-777-0285.