FAQs • I signed up for E-Bill but have not received an e-mai

I signed up for E-Bill but have not received an e-mail confirmation. Why is that?: Please check your spam and junk folders for our email. There have been some occurrences where our email has been determined by your provider to be considered spam or junk email. Please ensure that the email of ebill@loudoun.gov is included in your trusted email.

▼
Treasurer's Office - E-Billing

Show All Answers

1. Why are vehicles I currently own not listed?

There are a variety of reasons a vehicle may not be displayed. Our records may not be updated if you have:

Recently purchased a vehicle or moved a vehicle into Loudoun County and have not registered it with the Commissioner of Revenue
Moved or changed your name and not notified the Commissioner of Revenue’s Office

Please contact the Commissioner’s Office via email at ppdcor@loudoun.gov or by phone at 703-777-0260.

2. Why are my business personal property accounts not listed?: Our search requires a match of a minimum of the first four characters of a last name / business name, the last six digits of your SSN or FEIN and your five- digit zip code. If you have recently changed any of the required information, please contact the Commissioner of Revenue’s Office via email at btcor@loudoun.gov or by phone at 703-777-0260 to verify your account information.

3. There is a vehicle listed that I no longer own. Whom do I contact?: Please contact the Commissioner of Revenue's Office to verify the vehicle has been removed from the tax records. You may contact the Commissioner’s Office via email at ppdcor@loudoun.gov or by phone at 703-777-0260.

4. I have a leased vehicle, why can’t I register for E-Bill?: Leasing Companies are the registered owners of the vehicles, regardless of any contractual agreement between the lessor and the lessee as to the payment of personal property tax. Additionally, leased vehicles are registered with the Tax Identification Number of the Leasing Company. Therefore, the individual Lessee may not sign up for E-Billing.

5. I signed up for E-Bill but have not received an e-mail confirmation. Why is that?: Please check your spam and junk folders for our email. There have been some occurrences where our email has been determined by your provider to be considered spam or junk email. Please ensure that the email of ebill@loudoun.gov is included in your trusted email.

6. Will my information be sold or provided to other agencies for purposes other than receiving my tax bills?: The Treasurer’s Office treats tax information with the utmost care; we will not provide your e-mail information to any outside source or any internal source for purposes other than providing a tax bill notification.

7. Why did I still receive a paper bill when I signed up for the E-Bill process?: There are a couple of reasons why you may have received a paper bill for your account.
If the vehicle is jointly titled, the registration process must be completed by all owners.
If you have signed up E-Bill within a month of a due date, we might have already processed your paper bill for mailing.
If any of your account ownership information changes (SSN/FEIN, Name) a new E-Bill online registration will need to be completed.

8. I believe there is an error in the assessed value of my vehicle. Whom do I contact?: Contact the Commissioner of the Revenue’s Office concerning the assessed value, tax period, late filing penalty or Car Tax Relief by email at ppdcor@loudoun.gov or by phone at 703-777-0260. You may also report a sale, move or address change online.

9. Registered Email for E-Billing

Beginning with 2018 2nd Half Personal Property E-bill Notices citizens will receive Registered Emails from Dept-Treas-Ebill@Loudoun.gov
The email will contain the banner of our partner in eBill services as shown below.

Registered Ebill Email If you have any questions, please don’t hesitate to contact us at taxes@loudoun.gov
If you are interested in E-Billing please click here