Your phone or service provider may be "blocking" these alerts. All Alert Loudoun SMS text messages come from the Everbridge SMS short code numbers 88911, 89361 or 87844. What you’ll need to do is call your cell phone carrier to confirm that they are not blocking the Everbridge SMS short code (88911, 89361 or 87844) on your device. For most major carriers, dialing 611 from the device will get you to their service to ask about short code blocking.
Other causes of this issue include:
For more information, visit our Alert Loudoun page.
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With the Alert Loudoun system, by providing a physical address with your account, you can customize and receive weather alerts targeted for that address. In addition, you may register for alerts affecting your home, workplace, children’s schools, and more. For more information, visit our Alert Loudoun page.
The confirmation option lets the system know that you have received the message. Once you confirm receipt of the message, the system stops trying to deliver the messages through the other methods or devices you have selected for your account. For example, the email alert asks you to acknowledge receipt through a link; a text alert to your cell phone asks you to reply "Yes and send;" while the mobile app gives you the option to press "Confirm." For more information, visit our Alert Loudoun page.
The best Internet browser to use with Alert Loudoun / Everbridge is Google Chrome. The Everbridge platform also supports Mozilla Firefox, Internet Explorer 11+ and Edge.
Yes. You can download the Everbridge app for your smartphone. Search for the Everbridge app on the Apple Store or Google Play store. (Everbridge is the company whose software is used to send our alerts.) For more information, visit our Alert Loudoun page.
Go to the Capital Alert website for links to the alert systems for area jurisdictions.
No. The information that you provide will be used only for notification purposes. We will not give or sell your contact or location information to any vendor or other organization.
No, this is a free service provided by Loudoun County, however, standard messaging and data rates may apply. It is part of a regional effort to ensure effective communications throughout the National Capital Region (NCR) during emergencies and other events.
If you have any questions, please send us an email.