Your phone or service provider may be "blocking" these alerts. All Alert Loudoun SMS text messages come from the Everbridge SMS short code numbers 88911, 89361 or 87844. What you’ll need to do is call your cell phone carrier to confirm that they are not blocking the Everbridge SMS short code (88911, 89361 or 87844) on your device. For most major carriers, dialing 611 from the device will get you to their service to ask about short code blocking.
Other causes of this issue include:
- Not adding Everbridge to the list of 9999 unblock / block Sprint Commands (for Sprint customers only)
- Content downloads, such as paid game / ringtone downloads being blocked (they should be unblocked)
For more information, visit our Alert Loudoun page.