Loudoun continues to adapt our operations and services after the launch of LandMARC. Below are two important updates to address frequent questions over the last two weeks.
1) Building and Development to Suspend Use of Drop Box on Friday, September 1.
To better serve all customers, use of the Building and Development drop box in the Government Center lobby will be suspended at 5:00 p.m. on Friday, September 1, 2023.
All applications, supporting documentation, and payments must be submitted:
- Online in LandMARC or
- In person at the second-floor customer service counter in the Government Center located at 1 Harrison St., SE, Leesburg, VA 20175.
- Customers visiting Building and Development must check-in to the virtual line or have an appointment to be served.
- Customers are encouraged to check wait times or make an appointment online at loudoun.gov/getinline. Customers may also get in line or make an appointment at the kiosk in the Government Center lobby near the information desk.
This change will streamline operations and reduce complications in the application process.
2) Updated Instructions on Requesting Inspections
Below you will find some key updates to the how-to guide for requesting inspections, including the following:
- How to request an inspection if you do not see the permit in your work list
- Building and Development staff are working diligently to update contacts on all permits, but until that effort is complete, please review the updated instructions to look up permits and request inspections.
- Where to find the list of all inspections on a permit
- Many inspection types are listed under an Optional Inspections heading. Please note that some inspection types listed under the Optional Inspections heading may be required by the Virginia Uniform Statewide Building Code. You will be expected to request all inspections required by the building code.
View the updated how-to guide on requesting inspections (PDF)
Our staff are working diligently to continue reviews on a high volume of applications and assist all customers over the phone, in person, and by email. Wait times may be long as we adapt to the new system and assist customers with adapting as well. We appreciate your patience as we work through this change.